Refund & Cancellation Policy

1. What You Can Buy

Agni Pariksha sells digital access only. There are no physical goods and nothing is shipped.

• Day-packs— unlock quiz access for a fixed number of days.
• Mock-test purchases— a single mock-test series, or an all-pass covering the mock-test series we offer.

All prices are in Indian Rupees (INR) and payments are processed by Razorpay. Access is granted only after your payment is verified on our server.

2. All Purchases Are Final

Once a purchase is completed and access has been granted to your account, that purchase is final and non-refundable. This is because the content is digital and is delivered to you instantly and in full — there is nothing to return, and we cannot un-deliver access that you have already been able to use.

Agnipariksha does not operate a refund window. There is no trial-period refund, no cooling-off period and no partial or pro-rata refund. In particular, we do not refund a purchase because:

• you changed your mind, or bought the wrong pack or series;
• you did not use the access, or used only part of it before it expired;
• you deleted your account or stopped using the app while access was still valid;
• your access was terminated because you breached our Terms of Service;
• you did not get the exam result you were preparing for.

Please satisfy yourself that the app works on your device and suits your preparation before you pay.

3. Cancellation

There is nothing to cancel. Day-packs and mock-test purchases are one-time purchases. They are not subscriptions, they do not auto-renew, and no card or account of yours is stored or charged again by us.

• A day-pack simply expires when the days you bought run out.
• Mock-test access expires at the end of the period shown at the time of purchase.
• To stop buying, simply do not make another purchase. There is no recurring charge to switch off.

4. If You Think You Were Charged Incorrectly

Payment problems are different from refund requests, and we do want to hear about them. Contact us if:

• money left your account but the access you paid for did not appear in the app;
• you were charged more than once for the same purchase;
• you see a charge from us that you do not recognise.

Email info@agnipariksha.com from your registered email address with the date of the payment, the amount, and the Razorpay payment or order ID if you have it (your receipt in the app shows these details). We will check the payment against our records and reply to you. Where a payment succeeded but the access was not granted, we will grant the access you paid for.

If you believe a payment was unauthorised or is otherwise disputed, you may also raise it with your bank or card issuer, or through Razorpay, our payment processor. Disputes and chargebacks are handled through that process, under the rules of the payment provider and your bank.

5. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. The policy that applies to a purchase is the one published at the time you made it.

6. Contact Us

For anything about a payment or this policy, contact us at:

• Email: info@agnipariksha.com
• Agnipariksha, Gujarat, India

See also our Terms of Service and our Privacy Policy.